TracFone Wireless Customer Service
Phone Number & Contact Information
Toll-free·Calls Customer Service·Most popular TracFone Wireless number
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How do I get through the phone menu to a real live person?
Heard when the phone system first answers
They may need the phone number on your account
To activate your phone number, press two. To buy a service plan using a credit or debit card, press one. If you already have please say or enter the ten digit phone number you're calling about."
They may ask you to say or enter information
To refill your service, press one. To activate your phone number, press two. To please say or enter the phone number that you want to change."
The first phone menu
To refill your service, press one. To activate your phone number, press two. To change your phone number, press three. To purchase phones, SIM cards, or phone accessories, press four."
After you press 1
"To purchase phone to buy a service plan using a credit or debit card, press one. If you already have a service plan card, press two."
After you press 2
"For a new number, press two. To return to the previous menu, press nine."
After you press 5
To receive a callback, press one. To remain on hold, press three."
What are the hours and when should I call?
Why call this TracFone Wireless number?
My Experience Calling 800-867-7183
This customer service number exists primarily to assist existing TracFone Wireless customers. When calling, having your TracFone number, your phone’s serial or SIM number, or an existing ticket number handy is helpful. Callers are prompted to enter one of these numbers before being connected to a customer service representative.
I called this number to learn more about the phone service plans available at TracFone Wireless. I was greeted with an automated message providing a menu of well-delineated options. Among the choices were activating phone service, changing a phone number, and receiving technical support. The menu also had a catch-all option for general customer support.
I chose the latter option and, at this point, was prompted to enter my TracFone number or one of the other pieces of identifying information mentioned above. Since I didn’t have any of these numbers, I was instructed to continue to hold for the next customer service representative.
Once connected to a representative, I asked some basic questions about which TracFone plan might be best for me. The representative was amiable but quickly directed me back to the TracFone website for additional information. He indicated that TracFone had more than 20 available prepaid cellphone plans and that the best way to compare those plans was to review the details on the company’s website.
After calling this TracFone support number, it’s clear that the primary intent is to provide customer service to existing customers. All of the automated menu options are geared toward those who already have plans with TracFone (or who wish to restart service with the company). Prospective customers might be better served by researching phone plan options on the TracFone website, as you’ll likely be referred there by the customer service reps anyway.
It’s also useful to be aware that TracFone representatives are available every day from 8 am to 11:45 pm ET. When I called outside of these hours, I was connected to an automated message instructing me to call back during business hours.
The recorded messages on this number also provide useful information about additional ways to get answers to common customer questions or concerns. The system provides straightforward instructions about how to get help via text message, the TracFone My Account app or the company’s website.
Based on my call to TracFone, I would be confident that existing customers could get assistance for various issues by calling this customer service number. Those who don’t already have a TracFone Wireless account are likely better off searching the company’s website for information before calling.
More Ways to Contact TracFone Wireless Customer Service
Conclusion and closing notes
This is TracFone Wireless's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TracFone Wireless agent. This phone number is TracFone Wireless's best phone number because 95,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-867-7183 include Recover Account, Add Minutes, Transfer Phone Number, Lost or Stolen Phone, Device Support and other customer service issues. The TracFone Wireless call center that you call into has employees from Florida and is open Mon-Sun 8am-11:45pm ET according to customers. In total, TracFone Wireless has 6 phone numbers. It's not always clear what is the best way to talk to TracFone Wireless representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TracFone Wireless. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TracFone Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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