“I hope this gets to the right people. I am traveling to Jamaica for my daughter's wedding and hard an extremely hard time to get the premium seats for which my two sisters and myself had paid for. I spent a whole afternoon on the phone with various agents with no result. I ws at the end of my rope when I talked to Lee, code L6486. She went out of her way to help me and resolved the situation in a timely manner. I am so grateful to that lady; I want to thank her for her professionalism and kindness.
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