Whirlpool Phone Number

Call Whirlpool customer service faster with GetHuman

  • Calls Whirlpool's Customer Service department
  • The average hold time is 6m
  • Hours are Mon-Tues 8am-8pm, Wed-Fri 9am-7pm,
  • The best time to call is 9:30am
  • Popular issues for this call center: Repairs, Technical support, Returns, Warranty claim, and Complaint.
  • Reach a live Whirlpool agent: Press 0 at each prompt.
  • What you hear when you call: Service or product help, press 1. To order parts or check part order status, press 2. Appliance orders, press 3. Warranties, press 4. To register a product, press 5.

What to expect when you call

Heard when the phone system first answers
"Hello. Welcome to the Whirlpool customer experience. Experience. For English, please stay on the line. If you are calling regarding service or product help, press one. To order parts your safety and the safety of our service network is our number one priority. By scheduling service with us today, you are confirming that you have not tested positive for COVID nineteen within the last five days. We look forward to serving you. Did you know twenty four hour online services such as registering your product, scheduling service, or product information is available at world dot com. If you have had a repair in the last thirty days or calling about a current service call, press one. If you are calling to schedule a new Is your appliance more than twelve months old?"
Excerpt from a call with Whirlpool
Monday, January 15, 2024 3:39 PM
The first phone menu
"Hello. Welcome to the Whirlpool customer experience. For English, please stay on the line. To register a product, press five. To hear these options again, press zero.
If you are calling regarding service, press one.
To order parts or for part order status, press two."
Excerpt from a call with Whirlpool
Wednesday, March 27, 2024 8:53 AM
After you press 1
"For assistance with your safety and the safety of our service network is our number one priority. By scheduling service with us today, you are confirming that you have not tested positive for COVID nineteen within the last five days. We look forward to serving you. Did you know twenty four hour online services such as registering your product, scheduling service, or product information is available at whirlpool dot com.
If you have had a repair in the last thirty days or are calling about an existing existing or already scheduled service visit, press one.
If you are calling to schedule a new service appointment, press two."
Excerpt from a call with Whirlpool
Sunday, February 25, 2024 10:04 PM
After you press 4
"If you need to purchase a plan, press one.
If you are calling regarding an existing plan, press two."
Excerpt from a call with Whirlpool
Monday, February 26, 2024 6:56 PM

Calling Whirlpool Customer Care at 866-698-2538

Nov 10, 2023

Customers most often call Whirlpool to obtain assistance with ordering appliance parts, scheduling service, registering a product or checking the status of an order. Upon calling, the automated system directs you to remain on the line for English or to press 1 for Spanish. I was initially required to enter my phone number to see if Whirlpool had my account on file. After two entries, the system determined there wasn't a match with Whirlpool’s records. Instead, I was given a menu of options ranging from order status and parts purchase to service and support.

Knowing that I wanted to get information about new refrigerators, I chose the option for orders to see if I could be directed to someone in sales. However, the automated choice asked for information regarding my order number, which I didn’t have. I pressed 0 twice to be directed back to the main menu or to a representative.

After a short wait, I was connected with a customer care representative who was able to send me to the appropriate department for sales and appliances. This was a longer wait, at least five to six minutes, but a different representative finally answered. I explained what I was looking for and asked about any special deals on new refrigerators. The rep asked if I had any models or price ranges in mind, suggesting I search Whirlpool’s website while on the phone with him.

This was a helpful tip, so I opened their website and noticed a few models that would fit my budget. The rep shared that some early Black Friday deals were already available if I was interested in purchasing an appliance before the holiday shopping rush begins. Signing up online to receive emails from Whirlpool also gives you a 5 percent discount on any future sale. In addition, he shared some of Whirlpool’s financing and payment options that may be beneficial with a large appliance purchase.

Once I decided on a few refrigerator choices, the rep suggested I visit a local store if I needed to see them in person. While Whirlpool doesn’t have its own store, its appliances are sold locally in Best Buy, Home Depot and Lowe’s. These retailers are just a few miles away from my home, so I thanked the rep for this suggestion. However, he recommended I make my purchase online or over the phone to take advantage of the current deals. He also explained the shipping and delivery process, which would ensure the product's safe arrival directly to my door.

Overall, it was a helpful experience connecting with a customer representative who was knowledgeable and patient in guiding me toward the right appliance. Though, I think it's best to go online first to better understand what you’re looking for before calling. The service line is also available 24/7 to check your order status or set up a service appointment.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Whirlpool Customer Phone Number 866-698-2538 - Stats

Phone number to dial866-698-2538
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Tues 8am-8pm, Wed-Fri 9am-7pm,
Best time to dial9:30am
Average wait6 minutes
Current wait14 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, chat, facebook, twitter
Quality of communication51%
Quality of help62%
Customer votes6,731
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Whirlpool's Best Toll-Free/800 Customer Phone Number

This is Whirlpool's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Whirlpool agent. This phone number is Whirlpool's Best Phone Number because 31,542 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-698-2538 include Repairs, Technical support, Returns, Warranty claim, Complaint and other customer service issues. The Whirlpool call center that you call into has employees from Michigan and is open Mon-Tues 8am-8pm, Wed-Fri 9am-7pm, according to customers. In total, Whirlpool has 3 phone numbers. It's not always clear what is the best way to talk to Whirlpool representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Whirlpool?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Whirlpool. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Whirlpool, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Whirlpool Customer Service page for more information.
Whirlpool Customer Service

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