Mercedes Benz: *.*We spent our life's savings, and purchased a...
A Mercedes Benz customer review by GetHuman user ~strandednportland from November 23rd, 2017
Background on ~strandednportland's case
GetHuman: ~strandednportland - can you tell our other Mercedes Benz customers when your case took place?
~strandednportland: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Mercedes Benz, and if so, how?
GetHuman: And which of these common Mercedes Benz customer issues best describes the reason you wanted to talk to them?
(Shows ~strandednportland a list of common Mercedes Benz problems)
~strandednportland: "Complaint" was why I was trying to call.
~strandednportland's review of Mercedes Benz customer service
GetHuman: So how would you sum up your experience for GetHuman's Mercedes Benz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~strandednportland: *.*We spent our life's savings, and purchased a Mercedes Benz Sprinter **** based Leisure Travel RV the model is the Unity, with a murphy bed. It is a "joint" product, that is warranted by both Leisure travel for the RV part, and Mercedes for the Sprinter **** part.**.*When it was delivered to us, with about ** miles on it, we discovered that the front and rear tires were out of balance or suspected bad rims, or tread separations, and it needed an alignment. The engine light was also on.**.*It went back to the MB dealer in Westminster and we had to wait about a week for it to be serviced as this was only dealer with an alignment rack.**.*It was brought back to us after service. It also had oil and tar on the carpet, floor and cabinets from a foot stepping on the side of the cabinet.**.*We contacted both the Mercedes dealer and the RV dealer who both denied any responsibility for the damage. (great start of ownership). With a tight window of events for our trip, we decided to back
GetHuman: Let's quantify your experience contacting Mercedes Benz. On a scale of 1 to 5, how easy is it go get help on a Mercedes Benz problem?
~strandednportland: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~strandednportland: I'd give them a four out of five on communication.
GetHuman: And what about Mercedes Benz's ability to quickly and effectively address your problem?
~strandednportland: For that I would say three out of five.
GetHuman: And finally- any advice for other Mercedes Benz customers?
~strandednportland: Call them early in the day or late. Don't forget any personal or account information you might need for Mercedes Benz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~strandednportland taken from his Mercedes Benz customer service problem that occurred on November 19th, 2017.