23andme.com: Frankly, I have been trying all afternoon to si...

A 23andme.com customer review by GetHuman user GetHuman-407792 from November 27th, 2017

Background on GetHuman-407792's case

GetHuman: GetHuman-407792 - can you tell our other 23andme.com customers when your case took place?
GetHuman-407792: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to 23andme.com, and if so, how?
GetHuman-407792: I used the 800-239-5230 number I found for on the GetHuman 23andme.com customer phone number page I was on: 23andme.com Customer Service Phone Number
GetHuman: And which of these common 23andme.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407792 a list of common 23andme.com problems)
GetHuman-407792: "Complaint" was why I was trying to call.

GetHuman-407792's review of 23andme.com customer service

GetHuman: So how would you sum up your experience for GetHuman's 23andme.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407792: Frankly, I have been trying all afternoon to sign up as a new member and buy a kit. When I get to new member setup my computer does not click or come on or write in the boxes on your screen. HELP!! I am an adoptee and would like to learn DNA makeup and possible people I'm related to. I was suprised your company closes at *:** PST.
GetHuman: Let's quantify your experience contacting 23andme.com. On a scale of 1 to 5, how easy is it go get help on a 23andme.com problem?
GetHuman-407792: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407792: I'd give them a three out of five on communication.
GetHuman: And what about 23andme.com's ability to quickly and effectively address your problem?
GetHuman-407792: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andme.com customers?
GetHuman-407792: Call them early in the day or late. Don't forget any personal or account information you might need for 23andme.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407792 taken from his 23andme.com customer service problem that occurred on November 26th, 2017.


3.22 of 5 stars | 48 reviews

GetHuman-407792's 23andme.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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