23andme.com: Gave me and ok answer, but it wasn't as bad as...
A 23andme.com customer review by GetHuman user GetHuman-53124 from November 25th, 2017
Background on GetHuman-53124's case
GetHuman: GetHuman-53124 - can you tell our other 23andme.com customers when your case took place?
GetHuman-53124: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to 23andme.com, and if so, how?
GetHuman: And which of these common 23andme.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53124 a list of common 23andme.com problems)
GetHuman-53124: "Question" was why I was trying to call.
GetHuman-53124's review of 23andme.com customer service
GetHuman: So how would you sum up your experience for GetHuman's 23andme.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53124: Gave me and ok answer, but it wasn't as bad as expected by alleged reviewers elsewhere. Customer Service * works as of ********.
GetHuman: Let's quantify your experience contacting 23andme.com. On a scale of 1 to 5, how easy is it go get help on a 23andme.com problem?
GetHuman-53124: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53124: I'd give them a one out of five on communication.
GetHuman: And what about 23andme.com's ability to quickly and effectively address your problem?
GetHuman-53124: For that I would say two out of five.
GetHuman: And finally- any advice for other 23andme.com customers?
GetHuman-53124: Call them early in the day or late. Don't forget any personal or account information you might need for 23andme.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53124 taken from his 23andme.com customer service problem that occurred on November 22nd, 2017.