Kaiser Permanente - Oregon/Washington: * phone calls averaging ** min wait times... hu...

A Kaiser Permanente - Oregon/Washington customer review by GetHuman user ~frustrated member from November 24th, 2017

Background on ~frustrated member's case

GetHuman: ~frustrated member - can you tell our other Kaiser Permanente - Oregon/Washington customers when your case took place?
~frustrated member: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Kaiser Permanente - Oregon/Washington, and if so, how?
~frustrated member: I used the 800-813-2000 number I found for on the GetHuman Kaiser Permanente - Oregon/Washington customer phone number page I was on: Kaiser Permanente - Oregon/Washington Customer Service Phone Number
GetHuman: And which of these common Kaiser Permanente - Oregon/Washington customer issues best describes the reason you wanted to talk to them?
(Shows ~frustrated member a list of common Kaiser Permanente - Oregon/Washington problems)
~frustrated member: "Get insurance" was why I was trying to call.

~frustrated member's review of Kaiser Permanente - Oregon/Washington customer service

GetHuman: So how would you sum up your experience for GetHuman's Kaiser Permanente - Oregon/Washington customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frustrated member: * phone calls averaging ** min wait times... hung up having run out of time personal time attempting to contact KP... BS
GetHuman: Let's quantify your experience contacting Kaiser Permanente - Oregon/Washington. On a scale of 1 to 5, how easy is it go get help on a Kaiser Permanente - Oregon/Washington problem?
~frustrated member: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frustrated member: I'd give them a two out of five on communication.
GetHuman: And what about Kaiser Permanente - Oregon/Washington's ability to quickly and effectively address your problem?
~frustrated member: For that I would say three out of five.
GetHuman: And finally- any advice for other Kaiser Permanente - Oregon/Washington customers?
~frustrated member: Call them early in the day or late. Don't forget any personal or account information you might need for Kaiser Permanente - Oregon/Washington to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frustrated member taken from his Kaiser Permanente - Oregon/Washington customer service problem that occurred on November 20th, 2017.

Kaiser Permanente - Oregon/Washington

3.00 of 5 stars | 23 reviews

~frustrated member's Kaiser Permanente - Oregon/Washington Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Kaiser Permanente - Oregon/Washington, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Kaiser Permanente - Oregon/Washington in any way.

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