US Customs and Border Protection: * times got busy signal or (tones)"All Lines ar...

A US Customs and Border Protection customer review by GetHuman user ~RockNev from November 27th, 2017

Background on ~RockNev's case

GetHuman: ~RockNev - can you tell our other US Customs and Border Protection customers when your case took place?
~RockNev: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to US Customs and Border Protection, and if so, how?
~RockNev: I used the 877-227-5511 number I found for on the GetHuman US Customs and Border Protection customer phone number page I was on: US Customs and Border Protection Customer Service Phone Number
GetHuman: And which of these common US Customs and Border Protection customer issues best describes the reason you wanted to talk to them?
(Shows ~RockNev a list of common US Customs and Border Protection problems)
~RockNev: "File a report" was why I was trying to call.

~RockNev's review of US Customs and Border Protection customer service

GetHuman: So how would you sum up your experience for GetHuman's US Customs and Border Protection customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RockNev: * times got busy signal or (tones)"All Lines are busy, pls try again later", got automated system on *th attempt after trying for an hour.
GetHuman: Let's quantify your experience contacting US Customs and Border Protection. On a scale of 1 to 5, how easy is it go get help on a US Customs and Border Protection problem?
~RockNev: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RockNev: I'd give them a one out of five on communication.
GetHuman: And what about US Customs and Border Protection's ability to quickly and effectively address your problem?
~RockNev: For that I would say one out of five.
GetHuman: And finally- any advice for other US Customs and Border Protection customers?
~RockNev: Call them early in the day or late. Don't forget any personal or account information you might need for US Customs and Border Protection to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RockNev taken from his US Customs and Border Protection customer service problem that occurred on November 20th, 2017.

US Customs and Border Protection

1.00 of 5 stars | 32 reviews

~RockNev's US Customs and Border Protection Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Customs and Border Protection, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Customs and Border Protection in any way.

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