American Home Shield: A*C Unit wasn't producing cool air, just bought...
A American Home Shield customer review by GetHuman user ~Joe from November 28th, 2017
Background on ~Joe's case
GetHuman: ~Joe - can you tell our other American Home Shield customers when your case took place?
~Joe: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to American Home Shield, and if so, how?
GetHuman: And which of these common American Home Shield customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe a list of common American Home Shield problems)
~Joe: "Setup service" was why I was trying to call.
~Joe's review of American Home Shield customer service
GetHuman: So how would you sum up your experience for GetHuman's American Home Shield customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe: A*C Unit wasn't producing cool air, just bought the house last Sept. Reliable Mech Serv. comes out, shoots it with Freon, charges me $***.**.. $** sevice fee, and the company (American Home Shield) doesn't cover more than $* per pound. How convenient. OK, runs good for * weeks, then not keeping up again. Call again, a week before they can come out and look again. When they do, I need a motor now. All I have to say is it better be covered. Anyway, its been a month now, every time I call, part still isn't in. Finally call American Home Shield, after ** minute wait, they pick up. So American Home Sheild calls Reliable Mech Services direct. Guess what, they now have the part and were getting ready to call me today. Still haven't heard from them. Ill hold my breath, as I haven't had any a*c since I bought my house. Almost seems to me, if there's money for them, they will be right out. If not, they'll get to you, when they see fit. I mean a month for a part??? Come on, give me a break...My
GetHuman: Let's quantify your experience contacting American Home Shield. On a scale of 1 to 5, how easy is it go get help on a American Home Shield problem?
~Joe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe: I'd give them a one out of five on communication.
GetHuman: And what about American Home Shield's ability to quickly and effectively address your problem?
~Joe: For that I would say four out of five.
GetHuman: And finally- any advice for other American Home Shield customers?
~Joe: Call them early in the day or late. Don't forget any personal or account information you might need for American Home Shield to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe taken from his American Home Shield customer service problem that occurred on November 23rd, 2017.