AE.com: My second time in this store at hanes mall in w...

A AE.com customer review by GetHuman user ~babs from November 8th, 2017

Background on ~babs's case

GetHuman: ~babs - can you tell our other AE.com customers when your case took place?
~babs: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to AE.com, and if so, how?
~babs: I used a phone number I found on the GetHuman AE.com customer service contact info page: Contact AE.com Customer Service
GetHuman: And which of these common AE.com customer issues best describes the reason you wanted to talk to them?
(Shows ~babs a list of common AE.com problems)
~babs: "Complaint" was why I was trying to call.

~babs's review of AE.com customer service

GetHuman: So how would you sum up your experience for GetHuman's AE.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~babs: My second time in this store at hanes mall in winston salem, nc......... I have twins agae **, wanted to shop here for christmas. When checking out, I had a hundred dollar bill. The cashier took the bill to another Employee, they played with the bill, rubbing it on the counter, Then after * mins or so, they had another employee come to the counter, she did the same thing!! Well, they called another empoloyee come an do the same thing, they played with this bill ** mins, don't know if this last girl was managment or what, they then came back to me layed the bill down, Proceed to tell me the bill was no good, that it was fake, this was in front of all customers, my grandchildren, The girl i think maybe was manager stood there with a big **** eating grin on her face.... I left, went to another store, while my grandchildren was shopping, went to the desk an ask the gentleman that if he could tell if a ***.** bill was fake, he said sure, marked the bill with a pen, and explain that if the
GetHuman: Let's quantify your experience contacting AE.com. On a scale of 1 to 5, how easy is it go get help on a AE.com problem?
~babs: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~babs: I'd give them a five out of five on communication.
GetHuman: And what about AE.com's ability to quickly and effectively address your problem?
~babs: For that I would say one out of five.
GetHuman: And finally- any advice for other AE.com customers?
~babs: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AE.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~babs taken from his AE.com customer service problem that occurred on November 3rd, 2017.

AE.com

3.25 of 5 stars | 1 reviews

~babs's AE.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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