AT&T U-Verse: I would have to say the person listened to my w...

A AT&T U-Verse customer review by GetHuman user GetHuman-300805 from October 29th, 2017

Background on GetHuman-300805's case

GetHuman: GetHuman-300805 - can you tell our other AT&T U-Verse customers when your case took place?
GetHuman-300805: Yes I can. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
GetHuman-300805: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-300805 a list of common AT&T U-Verse problems
GetHuman-300805: "Complaint" was why I was trying to call.

GetHuman-300805's review of AT&T U-Verse customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-300805: I would have to say the person listened to my whole problem and then figured out what person or department to forward my call to. I really had no idea where to start with my Billing nightmare*Service outage*equipment failure and they solved everything in about ** minutes.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
GetHuman-300805: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-300805: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
GetHuman-300805: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
GetHuman-300805: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-300805 taken from his AT&T U-Verse customer service problem that occurred on October 23rd, 2017.

AT&T U-Verse

2.27 of 5 stars | 450 reviews
AT&T U-Verse ReviewsAT&T U-Verse's Phone NumberAll AT&T U-Verse contact infoGeneral AT&T U-Verse customer service info
GetHuman-300805's AT&T U-Verse Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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