AT&T U-Verse: Minimal hold time and helpful service. Would h...
A AT&T U-Verse customer review by GetHuman user ~busymominar from October 27th, 2017
Background on ~busymominar's case
GetHuman: ~busymominar - can you tell our other AT&T U-Verse customers when your case took place?
~busymominar: Yeah. It was evening, on October 17th.
GetHuman: Did you reach out to AT&T U-Verse, and if so, how?
~busymominar: I used the 800-288-2020 number I found for on the GetHuman AT&T U-Verse customer phone number page I was on: AT&T U-Verse Customer Service Phone Number
GetHuman: And which of these common AT&T U-Verse customer issues best describes the reason you wanted to talk to them?
Shows ~busymominar a list of common AT&T U-Verse problems
~busymominar: "Overcharged on Bill" was why I was trying to call.
~busymominar's review of AT&T U-Verse customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T U-Verse customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~busymominar: Minimal hold time and helpful service. Would have given them * stars but they tried to sell me HBO when I was just trying to get ***istance with an email outage.
GetHuman: Let's quantify your experience contacting AT&T U-Verse. On a scale of 1 to 5, how easy is it go get help on a AT&T U-Verse problem?
~busymominar: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~busymominar: I'd give them a three out of five on communication.
GetHuman: And what about AT&T U-Verse's ability to quickly and effectively address your problem?
~busymominar: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T U-Verse customers?
~busymominar: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T U-Verse to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~busymominar taken from his AT&T U-Verse customer service problem that occurred on October 17th, 2017.