AT&T: I wanted to disconnet service so that is why i...
A AT&T customer review by GetHuman user ~msande7 from October 24th, 2017
Background on ~msande7's case
GetHuman: ~msande7 - can you tell our other AT&T customers when your case took place?
~msande7: Yes I can. It was afternoon, on October 16th.
GetHuman: Did you reach out to AT&T, and if so, how?
~msande7: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows ~msande7 a list of common AT&T problems
~msande7: "Complaint" was why I was trying to call.
~msande7's review of AT&T customer service
GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msande7: I wanted to disconnet service so that is why i think everything went well. they wanted to keep me as a customer!! and they did, lowered my rates.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~msande7: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msande7: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~msande7: For that I would say two out of five.
GetHuman: And finally- any advice for other AT&T customers?
~msande7: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msande7 taken from his AT&T customer service problem that occurred on October 16th, 2017.