AT&T: While not happy with available options, service...

A AT&T customer review by GetHuman user ~ALJ from October 24th, 2017

Background on ~ALJ's case

GetHuman: ~ALJ - can you tell our other AT&T customers when your case took place?
~ALJ: Yeah. It was late at night, on October 15th.
GetHuman: Did you reach out to AT&T, and if so, how?
~ALJ: I used the 800-331-0500 number I found for on the GetHuman AT&T customer phone number page I was on: AT&T Customer Service Phone Number
GetHuman: And which of these common AT&T customer issues best describes the reason you wanted to talk to them?
Shows ~ALJ a list of common AT&T problems
~ALJ: "Complaint" was why I was trying to call.

~ALJ's review of AT&T customer service

GetHuman: So how would you sum up your experience for GetHuman's AT&T customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ALJ: While not happy with available options, service was prompt and courteous. Wish I could customize to my needs instead of picking between packages that don't quite work for me.
GetHuman: Let's quantify your experience contacting AT&T. On a scale of 1 to 5, how easy is it go get help on a AT&T problem?
~ALJ: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ALJ: I'd give them a three out of five on communication.
GetHuman: And what about AT&T's ability to quickly and effectively address your problem?
~ALJ: For that I would say four out of five.
GetHuman: And finally- any advice for other AT&T customers?
~ALJ: Call them early in the day or late. Don't forget any personal or account information you might need for AT&T to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ALJ taken from his AT&T customer service problem that occurred on October 15th, 2017.

AT&T

2.20 of 5 stars | 1151 reviews
AT&T ReviewsAT&T's Phone NumberAll AT&T contact infoGeneral AT&T customer service info
~ALJ's AT&T Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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