Franklinmint.com: Absolutely useless providing a ph number when I...

A Franklinmint.com customer review by GetHuman user ~foxylady1 from November 25th, 2017

Background on ~foxylady1's case

GetHuman: ~foxylady1 - can you tell our other Franklinmint.com customers when your case took place?
~foxylady1: Yeah. It was late at night, on November 18th.
GetHuman: Did you reach out to Franklinmint.com, and if so, how?
~foxylady1: I used a help page I found on the GetHuman Franklinmint.com customer service contact info page: Contact Franklinmint.com Customer Service
GetHuman: And which of these common Franklinmint.com customer issues best describes the reason you wanted to talk to them?
(Shows ~foxylady1 a list of common Franklinmint.com problems)
~foxylady1: "Cancel order" was why I was trying to contact.

~foxylady1's review of Franklinmint.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Franklinmint.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~foxylady1: Absolutely useless providing a ph number when I live in another country. A bona fide e-mail address would befar more helpful.
GetHuman: Let's quantify your experience contacting Franklinmint.com. On a scale of 1 to 5, how easy is it go get help on a Franklinmint.com problem?
~foxylady1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~foxylady1: I'd give them a one out of five on communication.
GetHuman: And what about Franklinmint.com's ability to quickly and effectively address your problem?
~foxylady1: For that I would say five out of five.
GetHuman: And finally- any advice for other Franklinmint.com customers?
~foxylady1: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Franklinmint.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~foxylady1 taken from his Franklinmint.com customer service problem that occurred on November 18th, 2017.

Franklinmint.com

3.33 of 5 stars | 26 reviews

~foxylady1's Franklinmint.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Franklinmint.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Franklinmint.com in any way.

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