Go2Bank: I saw that i had a hold on my account for...
A Go2Bank customer review by GetHuman user ~pegleg239 from November 25th, 2017
Background on ~pegleg239's case
GetHuman: ~pegleg239 - can you tell our other Go2Bank customers when your case took place?
~pegleg239: Sure. It was evening, on November 22nd.
GetHuman: Did you reach out to Go2Bank, and if so, how?
GetHuman: And which of these common Go2Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~pegleg239 a list of common Go2Bank problems)
~pegleg239: "Setup an account" was why I was trying to call.
~pegleg239's review of Go2Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Go2Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pegleg239: I saw that i had a hold on my account for ***.**. i got **.** worth of gas ay murphy usa. They said they had already collected their money and it was accountnow that charged me ***. hold and they I have talked twice to customer service, and murphy usa said if I could get a fax number for them so they could show them they have been collected,then accountnow should release the hold. But accountnow will not give me a fax number. I live on a small fixed income and over a hundred dollars is devistating.I held twice I called accountnow and had to hold **min both times. I am going to get another card to put my funds into. This stealing from your customers.
GetHuman: Let's quantify your experience contacting Go2Bank. On a scale of 1 to 5, how easy is it go get help on a Go2Bank problem?
~pegleg239: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pegleg239: I'd give them a three out of five on communication.
GetHuman: And what about Go2Bank's ability to quickly and effectively address your problem?
~pegleg239: For that I would say two out of five.
GetHuman: And finally- any advice for other Go2Bank customers?
~pegleg239: Call them early in the day or late. Don't forget any personal or account information you might need for Go2Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pegleg239 taken from his Go2Bank customer service problem that occurred on November 22nd, 2017.