Adobe Photoshop: I am on the phone, and have been on hold for *h...
A Adobe Photoshop customer review by GetHuman user ~JohnChavez from November 13th, 2017
Background on ~JohnChavez's case
GetHuman: ~JohnChavez - can you tell our other Adobe Photoshop customers when your case took place?
~JohnChavez: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows ~JohnChavez a list of common Adobe Photoshop problems)
~JohnChavez: "Make a purchase" was why I was trying to call.
~JohnChavez's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JohnChavez: I am on the phone, and have been on hold for *hours and ** minutes, and still holding, I Just purchase photo elements ** and will not install, ***-***-**** John Chavez, your company has horrible customer support.
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
~JohnChavez: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JohnChavez: I'd give them a one out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
~JohnChavez: For that I would say five out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
~JohnChavez: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JohnChavez taken from his Adobe Photoshop customer service problem that occurred on November 8th, 2017.