Adobe Photoshop: So DISAPPOINTED with customer service, need hel...
A Adobe Photoshop customer review by GetHuman user ~cal99 from November 15th, 2017
Background on ~cal99's case
GetHuman: ~cal99 - can you tell our other Adobe Photoshop customers when your case took place?
~cal99: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Adobe Photoshop, and if so, how?
GetHuman: And which of these common Adobe Photoshop customer issues best describes the reason you wanted to talk to them?
(Shows ~cal99 a list of common Adobe Photoshop problems)
~cal99: "Track order" was why I was trying to call.
~cal99's review of Adobe Photoshop customer service
GetHuman: So how would you sum up your experience for GetHuman's Adobe Photoshop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cal99: So DISAPPOINTED with customer service, need help with finding a serial number - provided Adobe with MY proof of purchase and still can't get anywhere - Loved loved loved when their "customer service" rep said, "Well your name isn't on the receipt". Right buddy, they don't put names on receipts from Office Max!!!! Been on live chats, cut off from live chats, been on the phone for ever - really makes the customer feel good about purchasing an Adobe product! Still no serial number, can't use the product!*
GetHuman: Let's quantify your experience contacting Adobe Photoshop. On a scale of 1 to 5, how easy is it go get help on a Adobe Photoshop problem?
~cal99: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cal99: I'd give them a five out of five on communication.
GetHuman: And what about Adobe Photoshop's ability to quickly and effectively address your problem?
~cal99: For that I would say one out of five.
GetHuman: And finally- any advice for other Adobe Photoshop customers?
~cal99: Call them early in the day or late. Don't forget any personal or account information you might need for Adobe Photoshop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cal99 taken from his Adobe Photoshop customer service problem that occurred on November 10th, 2017.