Aeromexico: They told us over the phone that my Italian boy...

A Aeromexico customer review by GetHuman user ~DrJLA from November 23rd, 2017

Background on ~DrJLA's case

GetHuman: ~DrJLA - can you tell our other Aeromexico customers when your case took place?
~DrJLA: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Aeromexico, and if so, how?
~DrJLA: I used the 800-237-6639 number I found for on the GetHuman Aeromexico customer phone number page I was on: Aeromexico Customer Service Phone Number
GetHuman: And which of these common Aeromexico customer issues best describes the reason you wanted to talk to them?
(Shows ~DrJLA a list of common Aeromexico problems)
~DrJLA: "Insurance claim" was why I was trying to call.

~DrJLA's review of Aeromexico customer service

GetHuman: So how would you sum up your experience for GetHuman's Aeromexico customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DrJLA: They told us over the phone that my Italian boyfriend did not need a visa when traveling from Tijuana to Rome, with stopovers in Mexico City and Miami, FL. In the Tijuana airport, there was no problem. Then in Mexico City, they would not allow him to board the plane. Then they forced him to pay another $*** for a different flight to Miami. In the middle of the day on a Thursday, customer service phone lines are "not available." They told me to email, which I have done and not received a response. One lady I spoke with refused to give me her name, and hung up on me. No one will help. He is on the flight to Miami now, what will happen? Who knows? Will they extort more money from him? Corrupt airline, DO NOT FLY!
GetHuman: Let's quantify your experience contacting Aeromexico. On a scale of 1 to 5, how easy is it go get help on a Aeromexico problem?
~DrJLA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DrJLA: I'd give them a one out of five on communication.
GetHuman: And what about Aeromexico's ability to quickly and effectively address your problem?
~DrJLA: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeromexico customers?
~DrJLA: Call them early in the day or late. Don't forget any personal or account information you might need for Aeromexico to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DrJLA taken from his Aeromexico customer service problem that occurred on November 21st, 2017.

Aeromexico

3.40 of 5 stars | 31 reviews

~DrJLA's Aeromexico Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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