Aeropostale: Worst online customer service EVER!*I tried ord...
A Aeropostale customer review by GetHuman user ~Worst company ever! from November 13th, 2017
Background on ~Worst company ever!'s case
GetHuman: ~Worst company ever! - can you tell our other Aeropostale customers when your case took place?
~Worst company ever!: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~Worst company ever! a list of common Aeropostale problems)
~Worst company ever!: "Make a purchase" was why I was trying to call.
~Worst company ever!'s review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worst company ever!: Worst online customer service EVER!*I tried ordering online, it wouldn't go through so I called and placed over phone. Instead of rep putting in zip ***** he put *****. When I received email showing the wrong address I called back for it to be fixed. They said it was to late. They said they were sorry and it was completely their fault and I would for sure be refunded within *-* days. * days later I call to see what is going on because no money was returned and I never got an email or call stating what was going on like they promised would happen. When I called them * days later to see what the hold up was they said they coudn't help me, it was my fault, they listened to recording and 'I clearly' gave them the wrong address, when I asked to hear the recording they refused. I have been talking with UPS everyday to help me get my christmas order they have been more of a help then aeropostale ever will be! It is going on *-* weeks and still nothing. UPS says to call aero so we can all work
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~Worst company ever!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worst company ever!: I'd give them a five out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~Worst company ever!: For that I would say four out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~Worst company ever!: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worst company ever! taken from his Aeropostale customer service problem that occurred on November 11th, 2017.