Air Berlin: Very friendly "member of staff", but not native...
A Air Berlin customer review by GetHuman user ~GeeKay from November 24th, 2017
Background on ~GeeKay's case
GetHuman: ~GeeKay - can you tell our other Air Berlin customers when your case took place?
~GeeKay: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Air Berlin, and if so, how?
GetHuman: And which of these common Air Berlin customer issues best describes the reason you wanted to talk to them?
(Shows ~GeeKay a list of common Air Berlin problems)
~GeeKay: "Flight delayed" was why I was trying to call.
~GeeKay's review of Air Berlin customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Berlin customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GeeKay: Very friendly "member of staff", but not native English speaker (phonetic spelling 'Celina' for C, no word for'O' (Oscar).*Other information given by person with fairly strong accent.
GetHuman: Let's quantify your experience contacting Air Berlin. On a scale of 1 to 5, how easy is it go get help on a Air Berlin problem?
~GeeKay: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GeeKay: I'd give them a four out of five on communication.
GetHuman: And what about Air Berlin's ability to quickly and effectively address your problem?
~GeeKay: For that I would say five out of five.
GetHuman: And finally- any advice for other Air Berlin customers?
~GeeKay: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Air Berlin to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GeeKay taken from his Air Berlin customer service problem that occurred on November 22nd, 2017.