Allegiant: This is crazy I held for an hour and ** minutes...
A Allegiant customer review by GetHuman user ~Anonymous from November 17th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Allegiant customers when your case took place?
~Anonymous: Yeah. It was morning, on November 9th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Allegiant problems)
~Anonymous: "Complaint" was why I was trying to call.
~Anonymous's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This is crazy I held for an hour and ** minutes As a potential first time customer and never get answers is unacceptable. I guess I will pay the little bit more by the time you add all this companies fees and charges it is neck and neck anyhow. Seriously just answer a couple questions. Like how do I get my tickets, how much time b* flight do I need to be at the airport. What about seats. Handicap assistance etc. WHEN I finally got someone, she was rude, short when I asked my second question we were "disconnected"....Unbelievable!!!
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Allegiant customer service problem that occurred on November 9th, 2017.