Appalachian Power Co (WV): Found out that it is impossible to speak with a...
A Appalachian Power Co (WV) customer review by GetHuman user GetHuman-365531 from November 20th, 2017
Background on GetHuman-365531's case
GetHuman: GetHuman-365531 - can you tell our other Appalachian Power Co (WV) customers when your case took place?
GetHuman-365531: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Appalachian Power Co (WV), and if so, how?
GetHuman: And which of these common Appalachian Power Co (WV) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-365531 a list of common Appalachian Power Co (WV) problems)
GetHuman-365531: "Lower my bill" was why I was trying to call.
GetHuman-365531's review of Appalachian Power Co (WV) customer service
GetHuman: So how would you sum up your experience for GetHuman's Appalachian Power Co (WV) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-365531: Found out that it is impossible to speak with anyone that knows about the power lines. Problems with my lines going out when neighbors do not. They cannot tell me why. They might know when the power is out, but, doubtful that they can let me know why.
GetHuman: Let's quantify your experience contacting Appalachian Power Co (WV). On a scale of 1 to 5, how easy is it go get help on a Appalachian Power Co (WV) problem?
GetHuman-365531: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-365531: I'd give them a one out of five on communication.
GetHuman: And what about Appalachian Power Co (WV)'s ability to quickly and effectively address your problem?
GetHuman-365531: For that I would say one out of five.
GetHuman: And finally- any advice for other Appalachian Power Co (WV) customers?
GetHuman-365531: Call them early in the day or late. Don't forget any personal or account information you might need for Appalachian Power Co (WV) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-365531 taken from his Appalachian Power Co (WV) customer service problem that occurred on November 18th, 2017.