Avis office was closed on confirmed reservation...
A Avis customer review by GetHuman user ~sad on eve from November 25th, 2017
Background on ~sad on eve's case
GetHuman: ~sad on eve - can you tell our other Avis customers when your case took place?
~sad on eve: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Avis, and if so, how?
GetHuman: And which of these common Avis customer issues best describes the reason you wanted to talk to them?
(Shows ~sad on eve a list of common Avis problems)
~sad on eve: "Change booking" was why I was trying to call.
~sad on eve's review of Avis customer service
GetHuman: So how would you sum up your experience for GetHuman's Avis customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sad on eve: Avis office was closed on confirmed reservation date and time (noon on a Wednesday). This number said they could maybe get me a rental at the airport (much further away) at a higher rate. Asked to speak to a supervisor or manager. Not available, will call me in the next five days. Now I'm out a rental car on X-mas eve.
GetHuman: Let's quantify your experience contacting Avis. On a scale of 1 to 5, how easy is it go get help on a Avis problem?
~sad on eve: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sad on eve: I'd give them a five out of five on communication.
GetHuman: And what about Avis's ability to quickly and effectively address your problem?
~sad on eve: For that I would say five out of five.
GetHuman: And finally- any advice for other Avis customers?
~sad on eve: Call them early in the day or late. Don't forget any personal or account information you might need for Avis to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sad on eve taken from his Avis customer service problem that occurred on November 20th, 2017.