BCBG.com: Purchased a dress from a BCBG retail store (not...

A BCBG.com customer review by GetHuman user ~saraw from November 11th, 2017

Background on ~saraw's case

GetHuman: ~saraw - can you tell our other BCBG.com customers when your case took place?
~saraw: Yeah. It was evening, on November 6th.
GetHuman: Did you reach out to BCBG.com, and if so, how?
~saraw: I used the 888-236-2224 number I found for on the GetHuman BCBG.com customer phone number page I was on: BCBG.com Customer Service Phone Number
GetHuman: And which of these common BCBG.com customer issues best describes the reason you wanted to talk to them?
(Shows ~saraw a list of common BCBG.com problems)
~saraw: "Complaint" was why I was trying to contact.

~saraw's review of BCBG.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BCBG.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saraw: Purchased a dress from a BCBG retail store (not an outlet) and could not find a shoe to match after * days of searching. I went back today for a refund and was told, no refund, only a store credit. The manager was not interested at all in anything I had to say. She simply said the return policy is on the receipt.**Here are my points**) No signage is posted regarding a "store credit & no refund".***) Staff NEVER tell you about this refund policy.***) You only find out AFTER the sale....on the receipt. Is this even legal? How can a customer be informed of a policy AFTER a transaction has been completed? **I will be contacting their district manager tomorrow! Worst customer service award goes to BCBG. **Meanwhile, I can purchase the same dress online (http:**www.bcbg.com) and receive a **-Day Money Back Guarantee. Even theBAY allows refunds for BCBG products. I will NEVER purchase anything from BCBG.
GetHuman: Let's quantify your experience contacting BCBG.com. On a scale of 1 to 5, how easy is it go get help on a BCBG.com problem?
~saraw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saraw: I'd give them a one out of five on communication.
GetHuman: And what about BCBG.com's ability to quickly and effectively address your problem?
~saraw: For that I would say three out of five.
GetHuman: And finally- any advice for other BCBG.com customers?
~saraw: Call them early in the day or late. Don't forget any personal or account information you might need for BCBG.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saraw taken from his BCBG.com customer service problem that occurred on November 6th, 2017.

BCBG.com

1.00 of 5 stars | 1 reviews

~saraw's BCBG.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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