BMO Bank: I have not been able to resolve a request for a...
A BMO Bank customer review by GetHuman user GetHuman-342192 from November 21st, 2017
Background on GetHuman-342192's case
GetHuman: GetHuman-342192 - can you tell our other BMO Bank customers when your case took place?
GetHuman-342192: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-342192 a list of common BMO Bank problems)
GetHuman-342192: "Complaint" was why I was trying to call.
GetHuman-342192's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-342192: I have not been able to resolve a request for an automobile title despite calling over * times. Although I asked to speak with a manager who might be able to resolve issue, my request was never honored and I am still waiting for resolution after * weeks. My request for assistance posted on the bank facebook page was removed within ** seconds, with no response made and no assistance given. I am continuing to wait for assistance.
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
GetHuman-342192: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-342192: I'd give them a one out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
GetHuman-342192: For that I would say five out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
GetHuman-342192: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-342192 taken from his BMO Bank customer service problem that occurred on November 13th, 2017.