BMO Bank: I paid off an auto loan and it took * weeks to...
A BMO Bank customer review by GetHuman user ~George from November 17th, 2017
Background on ~George's case
GetHuman: ~George - can you tell our other BMO Bank customers when your case took place?
~George: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~George a list of common BMO Bank problems)
~George: "Complaint" was why I was trying to call.
~George's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George: I paid off an auto loan and it took * weeks to confirm the vehicle title was in the process of being mailed out and now more than a month later I still have not received the title.
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
~George: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George: I'd give them a three out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
~George: For that I would say four out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
~George: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George taken from his BMO Bank customer service problem that occurred on November 11th, 2017.