BMO Bank: The first person I spoke with I said maybe * wo...
A BMO Bank customer review by GetHuman user ~Anonymous Loan Processor from November 27th, 2017
Background on ~Anonymous Loan Processor's case
GetHuman: ~Anonymous Loan Processor - can you tell our other BMO Bank customers when your case took place?
~Anonymous Loan Processor: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous Loan Processor a list of common BMO Bank problems)
~Anonymous Loan Processor: "Complaint" was why I was trying to call.
~Anonymous Loan Processor's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous Loan Processor: The first person I spoke with I said maybe * words to and he was extremely unprofessional. He said "Hold on a minute" then I could hear him audibly saying "jesus, come on" and sighing heavily before he transferred us to an upbeat gentleman that was friendly and not inept like his predecessor.
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
~Anonymous Loan Processor: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous Loan Processor: I'd give them a two out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
~Anonymous Loan Processor: For that I would say three out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
~Anonymous Loan Processor: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous Loan Processor taken from his BMO Bank customer service problem that occurred on November 19th, 2017.