BN.com: I was told to go to my account and change payme...
A BN.com customer review by GetHuman user ~yoohoo from November 14th, 2017
Background on ~yoohoo's case
GetHuman: ~yoohoo - can you tell our other BN.com customers when your case took place?
~yoohoo: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to BN.com, and if so, how?
GetHuman: And which of these common BN.com customer issues best describes the reason you wanted to talk to them?
(Shows ~yoohoo a list of common BN.com problems)
~yoohoo: "Warranty claim" was why I was trying to call.
~yoohoo's review of BN.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BN.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yoohoo: I was told to go to my account and change payment method, but each time I tried to change the default payment, I wasn't given a choice. I finally just ordered a new book and gave a new card *. It took too much time. It may have been faster by phone.
GetHuman: Let's quantify your experience contacting BN.com. On a scale of 1 to 5, how easy is it go get help on a BN.com problem?
~yoohoo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yoohoo: I'd give them a three out of five on communication.
GetHuman: And what about BN.com's ability to quickly and effectively address your problem?
~yoohoo: For that I would say one out of five.
GetHuman: And finally- any advice for other BN.com customers?
~yoohoo: Call them early in the day or late. Don't forget any personal or account information you might need for BN.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yoohoo taken from his BN.com customer service problem that occurred on November 6th, 2017.