BTK: very long waiting time, when finally got a pers...

A BTK customer review by GetHuman user ~starfire from October 25th, 2017

Background on ~starfire's case

GetHuman: ~starfire - can you tell our other BTK customers when your case took place?
~starfire: Yes I can. It was middle of the night, on October 18th.
GetHuman: Did you reach out to BTK, and if so, how?
~starfire: I used the +3590800100 number I found for on the GetHuman BTK customer phone number page I was on: BTK Customer Service Phone Number
GetHuman: And which of these common BTK customer issues best describes the reason you wanted to talk to them?
(Shows ~starfire a list of common BTK problems)
~starfire: "Update account information" was why I was trying to call.

~starfire's review of BTK customer service

GetHuman: So how would you sum up your experience for GetHuman's BTK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~starfire: very long waiting time, when finally got a person on the phone, he told me to wait additional ** minutes
GetHuman: Let's quantify your experience contacting BTK. On a scale of 1 to 5, how easy is it go get help on a BTK problem?
~starfire: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~starfire: I'd give them a three out of five on communication.
GetHuman: And what about BTK's ability to quickly and effectively address your problem?
~starfire: For that I would say four out of five.
GetHuman: And finally- any advice for other BTK customers?
~starfire: Call them early in the day or late. Don't forget any personal or account information you might need for BTK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~starfire taken from his BTK customer service problem that occurred on October 18th, 2017.

BTK

2.00 of 5 stars | 54 reviews

~starfire's BTK Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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