Bank of America CD/IRA Dept: We are trying to close on a home and needed a s...
A Bank of America CD/IRA Dept customer review by GetHuman user ~nomore boa from November 16th, 2017
Background on ~nomore boa's case
GetHuman: ~nomore boa - can you tell our other Bank of America CD/IRA Dept customers when your case took place?
~nomore boa: Sure. It was late at night, on November 7th.
GetHuman: Did you reach out to Bank of America CD/IRA Dept, and if so, how?
GetHuman: And which of these common Bank of America CD/IRA Dept customer issues best describes the reason you wanted to talk to them?
(Shows ~nomore boa a list of common Bank of America CD/IRA Dept problems)
~nomore boa: "Question" was why I was trying to call.
~nomore boa's review of Bank of America CD/IRA Dept customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America CD/IRA Dept customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nomore boa: We are trying to close on a home and needed a statement regarding the renewal of our IRA. They refused to fax us something because we did not have a fax number on file. Tried to update that and they refused to do it. As a result of their unwillingness to help us we are now delayed on our closing with the vague promise of putting the statement in the mail. We are transferring our substantial deposits as soon as this is over. Hope it hurts their pocketbooks
GetHuman: Let's quantify your experience contacting Bank of America CD/IRA Dept. On a scale of 1 to 5, how easy is it go get help on a Bank of America CD/IRA Dept problem?
~nomore boa: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nomore boa: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America CD/IRA Dept's ability to quickly and effectively address your problem?
~nomore boa: For that I would say three out of five.
GetHuman: And finally- any advice for other Bank of America CD/IRA Dept customers?
~nomore boa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bank of America CD/IRA Dept to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nomore boa taken from his Bank of America CD/IRA Dept customer service problem that occurred on November 7th, 2017.
Bank of America CD/IRA Dept
4.00 of 5 stars | 3 reviews
~nomore boa's Bank of America CD/IRA Dept Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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