Banner Bank: We did not wait. No customers in the bank. None...
A Banner Bank customer review by GetHuman user ~jjohnson1 from November 17th, 2017
Background on ~jjohnson1's case
GetHuman: ~jjohnson1 - can you tell our other Banner Bank customers when your case took place?
~jjohnson1: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Banner Bank, and if so, how?
GetHuman: And which of these common Banner Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~jjohnson1 a list of common Banner Bank problems)
~jjohnson1: "Question" was why I was trying to call.
~jjohnson1's review of Banner Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Banner Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jjohnson1: We did not wait. No customers in the bank. None at the drive up, * tellers and no one could help us open a simple account. Seems the New Account person was out to lunch. At *:** in the afternoon! We were told it would take ** minutes to process a new account? A simple savings account? Unheard of! Wells Fargo is handling my banking from now on....
GetHuman: Let's quantify your experience contacting Banner Bank. On a scale of 1 to 5, how easy is it go get help on a Banner Bank problem?
~jjohnson1: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jjohnson1: I'd give them a one out of five on communication.
GetHuman: And what about Banner Bank's ability to quickly and effectively address your problem?
~jjohnson1: For that I would say four out of five.
GetHuman: And finally- any advice for other Banner Bank customers?
~jjohnson1: Call them early in the day or late. Don't forget any personal or account information you might need for Banner Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jjohnson1 taken from his Banner Bank customer service problem that occurred on November 10th, 2017.