Barclays: I went through * calls, * agents, * supervisors...

A Barclays customer review by GetHuman user ~MikeM from November 16th, 2017

Background on ~MikeM's case

GetHuman: ~MikeM - can you tell our other Barclays customers when your case took place?
~MikeM: Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Barclays, and if so, how?
~MikeM: I used the 877-523-0478 number I found for on the GetHuman Barclays customer phone number page I was on: Barclays Customer Service Phone Number
GetHuman: And which of these common Barclays customer issues best describes the reason you wanted to talk to them?
(Shows ~MikeM a list of common Barclays problems)
~MikeM: "Setup an account" was why I was trying to call.

~MikeM's review of Barclays customer service

GetHuman: So how would you sum up your experience for GetHuman's Barclays customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MikeM: I went through * calls, * agents, * supervisors no help - called this number and it was solved - Barclays Bank needs some work - US Air , which was part of the problem, was no help at all.DO NOT EVER GET A US AIR Credit card , if any problem arrises, like you are never sent the card, you go through voice mail ****
GetHuman: Let's quantify your experience contacting Barclays. On a scale of 1 to 5, how easy is it go get help on a Barclays problem?
~MikeM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MikeM: I'd give them a three out of five on communication.
GetHuman: And what about Barclays's ability to quickly and effectively address your problem?
~MikeM: For that I would say two out of five.
GetHuman: And finally- any advice for other Barclays customers?
~MikeM: Call them early in the day or late. Don't forget any personal or account information you might need for Barclays to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MikeM taken from his Barclays customer service problem that occurred on November 7th, 2017.

Barclays

2.00 of 5 stars | 11 reviews

~MikeM's Barclays Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barclays, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barclays in any way.

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