Blue Cross FEP: I was on hold my entire lunch hour. After final...
A Blue Cross FEP customer review by GetHuman user ~melissalou22 from November 3rd, 2017
Background on ~melissalou22's case
GetHuman: ~melissalou22 - can you tell our other Blue Cross FEP customers when your case took place?
~melissalou22: Sure. It was morning, on October 30th.
GetHuman: Did you reach out to Blue Cross FEP, and if so, how?
GetHuman: And which of these common Blue Cross FEP customer issues best describes the reason you wanted to talk to them?
(Shows ~melissalou22 a list of common Blue Cross FEP problems)
~melissalou22: "Coverage question" was why I was trying to call.
~melissalou22's review of Blue Cross FEP customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross FEP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissalou22: I was on hold my entire lunch hour. After finally getting a representative (Ms. V. Foster), she was no help at all. She was very short with me and offered no help or advice to solve my problem. They must pay these people a very low wage and it reflects the service the customers receive.
GetHuman: Let's quantify your experience contacting Blue Cross FEP. On a scale of 1 to 5, how easy is it go get help on a Blue Cross FEP problem?
~melissalou22: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissalou22: I'd give them a five out of five on communication.
GetHuman: And what about Blue Cross FEP's ability to quickly and effectively address your problem?
~melissalou22: For that I would say five out of five.
GetHuman: And finally- any advice for other Blue Cross FEP customers?
~melissalou22: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross FEP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissalou22 taken from his Blue Cross FEP customer service problem that occurred on October 30th, 2017.