Blue Cross and Blue Shield (TN): Blue Cross made mistake on monthly statement. I...
A Blue Cross and Blue Shield (TN) customer review by GetHuman user GetHuman-316837 from November 27th, 2017
Background on GetHuman-316837's case
GetHuman: GetHuman-316837 - can you tell our other Blue Cross and Blue Shield (TN) customers when your case took place?
GetHuman-316837: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to Blue Cross and Blue Shield (TN), and if so, how?
GetHuman: And which of these common Blue Cross and Blue Shield (TN) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-316837 a list of common Blue Cross and Blue Shield (TN) problems)
GetHuman-316837: "Get insurance" was why I was trying to call.
GetHuman-316837's review of Blue Cross and Blue Shield (TN) customer service
GetHuman: So how would you sum up your experience for GetHuman's Blue Cross and Blue Shield (TN) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-316837: Blue Cross made mistake on monthly statement. I don't have problem with payment but they listed a surgery charge as Behavioral Health service. After talking to them * weeks ago for hours back & forth and a conference call with Medicare who paid bill in full and stated to BC personel that they had it listed correctly as did hospital the person she would turn it in for refiling it has not been taken care of yet. I received another monthly statement a few days ago with same mistake. I called again today and was told after much run around this usually takes * to ** days. I informed her it has been * weeks. She said that is because I live in Alabama. I also had first person * weeks ago to list me as advocate to represent my husband to take care of insurance alls to them which person that day told me she did after speaking to him for his approval. Then She told me it was temp contrary to what I was told. She said I would have to have him fill out form which should have been mailed to me. *
GetHuman: Let's quantify your experience contacting Blue Cross and Blue Shield (TN). On a scale of 1 to 5, how easy is it go get help on a Blue Cross and Blue Shield (TN) problem?
GetHuman-316837: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-316837: I'd give them a one out of five on communication.
GetHuman: And what about Blue Cross and Blue Shield (TN)'s ability to quickly and effectively address your problem?
GetHuman-316837: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Cross and Blue Shield (TN) customers?
GetHuman-316837: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Cross and Blue Shield (TN) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-316837 taken from his Blue Cross and Blue Shield (TN) customer service problem that occurred on November 18th, 2017.