Blue Ridge Communications: Cable went off and had to call to reconnect ove...

A Blue Ridge Communications customer review by GetHuman user ~rich from November 27th, 2017

Background on ~rich's case

GetHuman: ~rich - can you tell our other Blue Ridge Communications customers when your case took place?
~rich: Yeah. It was morning, on November 21st.
GetHuman: Did you reach out to Blue Ridge Communications, and if so, how?
~rich: I used the 800-222-5377 number I found for on the GetHuman Blue Ridge Communications customer phone number page I was on: Blue Ridge Communications Customer Service Phone Number
GetHuman: And which of these common Blue Ridge Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~rich a list of common Blue Ridge Communications problems)
~rich: "None of those really matches why I wanted to call Blue Ridge Communications that day." was why I was trying to call.

~rich's review of Blue Ridge Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Blue Ridge Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rich: Cable went off and had to call to reconnect over ** minute wait time and I called at * pm. Going to look into Dish network is mist be better
GetHuman: Let's quantify your experience contacting Blue Ridge Communications. On a scale of 1 to 5, how easy is it go get help on a Blue Ridge Communications problem?
~rich: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rich: I'd give them a one out of five on communication.
GetHuman: And what about Blue Ridge Communications's ability to quickly and effectively address your problem?
~rich: For that I would say one out of five.
GetHuman: And finally- any advice for other Blue Ridge Communications customers?
~rich: Call them early in the day or late. Don't forget any personal or account information you might need for Blue Ridge Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rich taken from his Blue Ridge Communications customer service problem that occurred on November 21st, 2017.

Blue Ridge Communications

1.29 of 5 stars | 34 reviews

~rich's Blue Ridge Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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