BlueNile.com: I have order a engagement ring from blue nile b...

A BlueNile.com customer review by GetHuman user ~zat104 from November 12th, 2017

Background on ~zat104's case

GetHuman: ~zat104 - can you tell our other BlueNile.com customers when your case took place?
~zat104: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to BlueNile.com, and if so, how?
~zat104: I used the 800-242-2728 number I found for on the GetHuman BlueNile.com customer phone number page I was on: BlueNile.com Customer Service Phone Number
GetHuman: And which of these common BlueNile.com customer issues best describes the reason you wanted to talk to them?
(Shows ~zat104 a list of common BlueNile.com problems)
~zat104: "Overcharge/Strange charge" was why I was trying to call.

~zat104's review of BlueNile.com customer service

GetHuman: So how would you sum up your experience for GetHuman's BlueNile.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zat104: I have order a engagement ring from blue nile before, and have a horrible experience.**The shipping time of the ring should be *nd week that month.**But when I check my order status on the last ship date, it sudden postpone the shipping date for * days**This ring is going to be use in my vacation with my girlfriend, * day delay can destroy all my planning and schedule**And, there are never have a call or a email to notice me about this change until I call the customer services hot-line**I don't think that the delay is happen on the last ship day. As blue nile will not build the ring in last shipping date, RIGHT!?**Beside, when I call the customer service hot-line. No one can help to solve my problem or give me a reason, even thought a staff ask me to cancel my order to settle down.
GetHuman: Let's quantify your experience contacting BlueNile.com. On a scale of 1 to 5, how easy is it go get help on a BlueNile.com problem?
~zat104: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zat104: I'd give them a one out of five on communication.
GetHuman: And what about BlueNile.com's ability to quickly and effectively address your problem?
~zat104: For that I would say two out of five.
GetHuman: And finally- any advice for other BlueNile.com customers?
~zat104: Call them early in the day or late. Don't forget any personal or account information you might need for BlueNile.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zat104 taken from his BlueNile.com customer service problem that occurred on November 5th, 2017.

BlueNile.com

1.00 of 5 stars | 1 reviews

~zat104's BlueNile.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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