Bookbyte: I called the number stated on this website and...
A Bookbyte customer review by GetHuman user ~YSantana from November 25th, 2017
Background on ~YSantana's case
GetHuman: ~YSantana - can you tell our other Bookbyte customers when your case took place?
~YSantana: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Bookbyte, and if so, how?
GetHuman: And which of these common Bookbyte customer issues best describes the reason you wanted to talk to them?
(Shows ~YSantana a list of common Bookbyte problems)
~YSantana: "Cancel order" was why I was trying to call.
~YSantana's review of Bookbyte customer service
GetHuman: So how would you sum up your experience for GetHuman's Bookbyte customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~YSantana: I called the number stated on this website and I chose to speak to the receptionist. I only waited for about * min's when a female by the name of "Pia" answered (********** @ *:** pm)I explained my situation to her and she stated that the company is having technical issues with the website and that it could be a couple of hours before the website is working again. "Pia" also told me to not worry because there is a leeway of * days from the date that the book is due and then an additional ** days before I get charged. I'll give the benefits of the doubt and check back later. If nothing then I will be calling again.
GetHuman: Let's quantify your experience contacting Bookbyte. On a scale of 1 to 5, how easy is it go get help on a Bookbyte problem?
~YSantana: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~YSantana: I'd give them a three out of five on communication.
GetHuman: And what about Bookbyte's ability to quickly and effectively address your problem?
~YSantana: For that I would say four out of five.
GetHuman: And finally- any advice for other Bookbyte customers?
~YSantana: Call them early in the day or late. Don't forget any personal or account information you might need for Bookbyte to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~YSantana taken from his Bookbyte customer service problem that occurred on November 21st, 2017.