Boost Mobile: I am an old customer and tried to reconnect a p...
A Boost Mobile customer review by GetHuman user ~Deborah A. Foster from November 17th, 2017
Background on ~Deborah A. Foster's case
GetHuman: ~Deborah A. Foster - can you tell our other Boost Mobile customers when your case took place?
~Deborah A. Foster: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah A. Foster a list of common Boost Mobile problems)
~Deborah A. Foster: "Setup service" was why I was trying to call.
~Deborah A. Foster's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah A. Foster: I am an old customer and tried to reconnect a phone with your service for my grandchild. I did not understand the person I talked with. Pld number was ***-***-**** security ****. i finally hung up because he referred me to a person that never helped me. I have recently opened an account for my business wit ATT and I see why. I have a phone so it is easier to use Boost for my grand child but I will attempt one more time by going to a store. Oh, I just spoke to Casey in Payment Services and he said it owuld be cut on however it still is not activated so calling him back now....
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~Deborah A. Foster: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah A. Foster: I'd give them a four out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~Deborah A. Foster: For that I would say three out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~Deborah A. Foster: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah A. Foster taken from his Boost Mobile customer service problem that occurred on November 13th, 2017.