Boost Mobile: The worst of the worst. Not the Filipino guy. H...
A Boost Mobile customer review by GetHuman user ~corporation victim from October 28th, 2017
Background on ~corporation victim's case
GetHuman: ~corporation victim - can you tell our other Boost Mobile customers when your case took place?
~corporation victim: Yes I can. It was evening, on October 20th.
GetHuman: Did you reach out to Boost Mobile, and if so, how?
GetHuman: And which of these common Boost Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~corporation victim a list of common Boost Mobile problems)
~corporation victim: "Update account information" was why I was trying to call.
~corporation victim's review of Boost Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Boost Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~corporation victim: The worst of the worst. Not the Filipino guy. He wasn't too bad, but I kept getting the same menu over and over. Actually it's easier to get a live person *-* Mon to Fri than to reach a live person at most big companies. Call ***-***-****. So where's the efficiency superiority of free enterprise?
GetHuman: Let's quantify your experience contacting Boost Mobile. On a scale of 1 to 5, how easy is it go get help on a Boost Mobile problem?
~corporation victim: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~corporation victim: I'd give them a five out of five on communication.
GetHuman: And what about Boost Mobile's ability to quickly and effectively address your problem?
~corporation victim: For that I would say five out of five.
GetHuman: And finally- any advice for other Boost Mobile customers?
~corporation victim: Call them early in the day or late. Don't forget any personal or account information you might need for Boost Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~corporation victim taken from his Boost Mobile customer service problem that occurred on October 20th, 2017.