BootBarn.com: I have called them * times to find out the stat...
A BootBarn.com customer review by GetHuman user ~ROCHELLE from November 13th, 2017
Background on ~ROCHELLE's case
GetHuman: ~ROCHELLE - can you tell our other BootBarn.com customers when your case took place?
~ROCHELLE: Sure. It was morning, on November 9th.
GetHuman: Did you reach out to BootBarn.com, and if so, how?
GetHuman: And which of these common BootBarn.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ROCHELLE a list of common BootBarn.com problems)
~ROCHELLE: "Track order" was why I was trying to call.
~ROCHELLE's review of BootBarn.com customer service
GetHuman: So how would you sum up your experience for GetHuman's BootBarn.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ROCHELLE: I have called them * times to find out the status of my order since when I try and find the status online I get nowhere. The first time I was told there was a ** minute wait..so I waited..got to ** minutes and they sent me directly to a voicemail. No chance to even talk to a person. Was pretty upset considering I just waited ** minutes to talk to a PERSON. Have left three messages with my name, phone number, and order number and no return call. Emailed the customer service email given on the website. Website says emails will be answered next business day. Never happened. I have no idea how to get a hold of anyone with boot barn. I'm just crossing my fingers my order comes. But they never sent me shipping information..so who knows...probably just out $*** cuz I would never be able to get a hold of someone for a refund either I'm sure.
GetHuman: Let's quantify your experience contacting BootBarn.com. On a scale of 1 to 5, how easy is it go get help on a BootBarn.com problem?
~ROCHELLE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ROCHELLE: I'd give them a one out of five on communication.
GetHuman: And what about BootBarn.com's ability to quickly and effectively address your problem?
~ROCHELLE: For that I would say four out of five.
GetHuman: And finally- any advice for other BootBarn.com customers?
~ROCHELLE: Call them early in the day or late. Don't forget any personal or account information you might need for BootBarn.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ROCHELLE taken from his BootBarn.com customer service problem that occurred on November 9th, 2017.
BootBarn.com
1.00 of 5 stars | 7 reviews
~ROCHELLE's BootBarn.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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