Borders: I find myself wondering if they hire people off...

A Borders customer review by GetHuman user GetHuman-353984 from November 4th, 2017

Background on GetHuman-353984's case

GetHuman: GetHuman-353984 - can you tell our other Borders customers when your case took place?
GetHuman-353984: Yes. It was late at night, on October 27th.
GetHuman: Did you reach out to Borders, and if so, how?
GetHuman-353984: I used the 888-812-6657 number I found for on the GetHuman Borders customer phone number page I was on: Borders Customer Service Phone Number
GetHuman: And which of these common Borders customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-353984 a list of common Borders problems)
GetHuman-353984: "Warranty claim" was why I was trying to call.

GetHuman-353984's review of Borders customer service

GetHuman: So how would you sum up your experience for GetHuman's Borders customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-353984: I find myself wondering if they hire people off the streets in the morning figuring if you hear a person you'll just "go away". No wonder a bunch of stores are closing.
GetHuman: Let's quantify your experience contacting Borders. On a scale of 1 to 5, how easy is it go get help on a Borders problem?
GetHuman-353984: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-353984: I'd give them a one out of five on communication.
GetHuman: And what about Borders's ability to quickly and effectively address your problem?
GetHuman-353984: For that I would say five out of five.
GetHuman: And finally- any advice for other Borders customers?
GetHuman-353984: Call them early in the day or late. Don't forget any personal or account information you might need for Borders to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-353984 taken from his Borders customer service problem that occurred on October 27th, 2017.

Borders

2.00 of 5 stars | 3 reviews

GetHuman-353984's Borders Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Borders, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Borders in any way.

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