Brookstone: I went to make a return of a birthday gift I re...

A Brookstone customer review by GetHuman user ~missmichelle from November 20th, 2017

Background on ~missmichelle's case

GetHuman: ~missmichelle - can you tell our other Brookstone customers when your case took place?
~missmichelle: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Brookstone, and if so, how?
~missmichelle: I used the 800-846-3000 number I found for on the GetHuman Brookstone customer phone number page I was on: Brookstone Customer Service Phone Number
GetHuman: And which of these common Brookstone customer issues best describes the reason you wanted to talk to them?
(Shows ~missmichelle a list of common Brookstone problems)
~missmichelle: "Overcharge/Strange charge" was why I was trying to call.

~missmichelle's review of Brookstone customer service

GetHuman: So how would you sum up your experience for GetHuman's Brookstone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missmichelle: I went to make a return of a birthday gift I received. It was not within the ** days and therefore, the cashier politely told me that he'd have to give me store credit instead. I pleaded and stated that I had recently received the gift and can prove my birthday with my ID. I then asked if maybe the manage would be able to help me. That is when he called the manager, Judy, which was the rudest person I have ever dealt with in a store. She walked to me annoyed (she was just walking around since the store was empty, so I'm not sure why she was annoyed). She stood two feet from me, looked at the receipt and loudly just said "No!" and walked away. I was flabberghasted. She didn't even give me eye contact. No fake empathetic apologie. Nothing! I was very upset. The cashier saw this and gave me a Brookstone magazine (since I had stated I had never been to a Brookstone, or even heard of Brookstone, before this). I still said thank you as I left, since the cashier was very politely. But I have
GetHuman: Let's quantify your experience contacting Brookstone. On a scale of 1 to 5, how easy is it go get help on a Brookstone problem?
~missmichelle: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missmichelle: I'd give them a five out of five on communication.
GetHuman: And what about Brookstone's ability to quickly and effectively address your problem?
~missmichelle: For that I would say five out of five.
GetHuman: And finally- any advice for other Brookstone customers?
~missmichelle: Call them early in the day or late. Don't forget any personal or account information you might need for Brookstone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missmichelle taken from his Brookstone customer service problem that occurred on November 10th, 2017.

Brookstone

4.33 of 5 stars | 25 reviews

~missmichelle's Brookstone Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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