Brookstone: Terrible customer service. I received a gift wi...

A Brookstone customer review by GetHuman user ~Mr from November 22nd, 2017

Background on ~Mr's case

GetHuman: ~Mr - can you tell our other Brookstone customers when your case took place?
~Mr: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to Brookstone, and if so, how?
~Mr: I used the 800-846-3000 number I found for on the GetHuman Brookstone customer phone number page I was on: Brookstone Customer Service Phone Number
GetHuman: And which of these common Brookstone customer issues best describes the reason you wanted to talk to them?
(Shows ~Mr a list of common Brookstone problems)
~Mr: "Warranty claim" was why I was trying to call.

~Mr's review of Brookstone customer service

GetHuman: So how would you sum up your experience for GetHuman's Brookstone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mr: Terrible customer service. I received a gift without a gift receipt and the product was defective and now I have to send in the product, pay for shipping, and will receive another one weeks later without a warranty. This is the last time I shop here and will tell people not to shop at Brookstone.
GetHuman: Let's quantify your experience contacting Brookstone. On a scale of 1 to 5, how easy is it go get help on a Brookstone problem?
~Mr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mr: I'd give them a five out of five on communication.
GetHuman: And what about Brookstone's ability to quickly and effectively address your problem?
~Mr: For that I would say five out of five.
GetHuman: And finally- any advice for other Brookstone customers?
~Mr: Call them early in the day or late. Don't forget any personal or account information you might need for Brookstone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mr taken from his Brookstone customer service problem that occurred on November 16th, 2017.

Brookstone

4.33 of 5 stars | 25 reviews

~Mr's Brookstone Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Brookstone, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Brookstone in any way.

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