Charles Schwab: By far the best industry experience I've had...

A Charles Schwab customer review by GetHuman user ~KB from November 27th, 2017

Background on ~KB's case

GetHuman: ~KB - can you tell our other Charles Schwab customers when your case took place?
~KB: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Charles Schwab, and if so, how?
~KB: I used the 800-435-9050 number I found for on the GetHuman Charles Schwab customer phone number page I was on: Charles Schwab Customer Service Phone Number
GetHuman: And which of these common Charles Schwab customer issues best describes the reason you wanted to talk to them?
(Shows ~KB a list of common Charles Schwab problems)
~KB: "Question" was why I was trying to call.

~KB's review of Charles Schwab customer service

GetHuman: So how would you sum up your experience for GetHuman's Charles Schwab customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KB: By far the best industry experience I've had. They gave me the information I needed almost instantly. I waited less than * seconds for help!
GetHuman: Let's quantify your experience contacting Charles Schwab. On a scale of 1 to 5, how easy is it go get help on a Charles Schwab problem?
~KB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KB: I'd give them a three out of five on communication.
GetHuman: And what about Charles Schwab's ability to quickly and effectively address your problem?
~KB: For that I would say five out of five.
GetHuman: And finally- any advice for other Charles Schwab customers?
~KB: Call them early in the day or late. Don't forget any personal or account information you might need for Charles Schwab to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KB taken from his Charles Schwab customer service problem that occurred on November 19th, 2017.

Charles Schwab

5.00 of 5 stars | 17 reviews

~KB's Charles Schwab Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charles Schwab, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charles Schwab in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!