CNET: why do you allow coupon companion to ride in on...

A CNET customer review by GetHuman user ~David Robinson from November 15th, 2017

Background on ~David Robinson's case

GetHuman: ~David Robinson - can you tell our other CNET customers when your case took place?
~David Robinson: Yes. It was evening, on November 11th.
GetHuman: Did you reach out to CNET, and if so, how?
~David Robinson: I used a help page I found on the GetHuman CNET customer service contact info page: Contact CNET Customer Service
GetHuman: And which of these common CNET customer issues best describes the reason you wanted to talk to them?
(Shows ~David Robinson a list of common CNET problems)
~David Robinson: "Complaint" was why I was trying to contact.

~David Robinson's review of CNET customer service

GetHuman: So how would you sum up your experience for GetHuman's CNET customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Robinson: why do you allow coupon companion to ride in on your downloads without our permission?Is it that profitable to let this virus cause all kinds of problems with our computers.Now..everyone is avoiding ANY CNET downloads because of un wanted-unremoveable coupon companion.This is damaging your bix..BIG TIME. Contact me at *****@***.com
GetHuman: Let's quantify your experience contacting CNET. On a scale of 1 to 5, how easy is it go get help on a CNET problem?
~David Robinson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Robinson: I'd give them a one out of five on communication.
GetHuman: And what about CNET's ability to quickly and effectively address your problem?
~David Robinson: For that I would say two out of five.
GetHuman: And finally- any advice for other CNET customers?
~David Robinson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CNET to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Robinson taken from his CNET customer service problem that occurred on November 11th, 2017.

CNET

1.00 of 5 stars | 4 reviews

~David Robinson's CNET Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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