CVS: Good people with good intentions, but they cann...

A CVS customer review by GetHuman user ~cvsmailnomore from November 14th, 2017

Background on ~cvsmailnomore's case

GetHuman: ~cvsmailnomore - can you tell our other CVS customers when your case took place?
~cvsmailnomore: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to CVS, and if so, how?
~cvsmailnomore: I used the 888-607-4287 number I found for on the GetHuman CVS customer phone number page I was on: CVS Customer Service Phone Number
GetHuman: And which of these common CVS customer issues best describes the reason you wanted to talk to them?
(Shows ~cvsmailnomore a list of common CVS problems)
~cvsmailnomore: "Track order" was why I was trying to call.

~cvsmailnomore's review of CVS customer service

GetHuman: So how would you sum up your experience for GetHuman's CVS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cvsmailnomore: Good people with good intentions, but they cannot deliver critical medications on time. They can sit on Rx for up to five days. Add in USPS delays and holidays and depending on your insurance plan, you can go days without meds. CVS stores do not operate under such handicaps.
GetHuman: Let's quantify your experience contacting CVS. On a scale of 1 to 5, how easy is it go get help on a CVS problem?
~cvsmailnomore: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cvsmailnomore: I'd give them a two out of five on communication.
GetHuman: And what about CVS's ability to quickly and effectively address your problem?
~cvsmailnomore: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS customers?
~cvsmailnomore: Call them early in the day or late. Don't forget any personal or account information you might need for CVS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cvsmailnomore taken from his CVS customer service problem that occurred on November 7th, 2017.

CVS

3.67 of 5 stars | 37 reviews

~cvsmailnomore's CVS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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