CVS.com: due to personnel shortage my wait was four hour...

A CVS.com customer review by GetHuman user GetHuman-337204 from November 21st, 2017

Background on GetHuman-337204's case

GetHuman: GetHuman-337204 - can you tell our other CVS.com customers when your case took place?
GetHuman-337204: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to CVS.com, and if so, how?
GetHuman-337204: I used the 888-607-4287 number I found for on the GetHuman CVS.com customer phone number page I was on: CVS.com Customer Service Phone Number
GetHuman: And which of these common CVS.com customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-337204 a list of common CVS.com problems
GetHuman-337204: "Overcharge/Strange charge" was why I was trying to call.

GetHuman-337204's review of CVS.com customer service

GetHuman: So how would you sum up your experience for GetHuman's CVS.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-337204: due to personnel shortage my wait was four hours the store number is ****. The personnel that was on duty were very patient and polite with some very irate customers if something is not done for the emploee situation this very new store will be losing a lot of customers with not having enough emploees on duty. I like my pharmacy but due to the time it takes I may have to leave too.
GetHuman: Let's quantify your experience contacting CVS.com. On a scale of 1 to 5, how easy is it go get help on a CVS.com problem?
GetHuman-337204: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-337204: I'd give them a four out of five on communication.
GetHuman: And what about CVS.com's ability to quickly and effectively address your problem?
GetHuman-337204: For that I would say five out of five.
GetHuman: And finally- any advice for other CVS.com customers?
GetHuman-337204: Call them early in the day or late. Don't forget any personal or account information you might need for CVS.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-337204 taken from his CVS.com customer service problem that occurred on November 20th, 2017.

CVS.com

3.67 of 5 stars | 37 reviews
CVS.com ReviewsCVS.com's Phone NumberAll CVS.com contact infoGeneral CVS.com customer service info
GetHuman-337204's CVS.com Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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