Principal Financial: Called during the start of tax season and still...

A Principal Financial customer review by GetHuman user ~DubyaD from October 28th, 2017

Background on ~DubyaD's case

GetHuman: ~DubyaD - can you tell our other Principal Financial customers when your case took place?
~DubyaD: Yeah. It was morning, on October 21st.
GetHuman: Did you reach out to Principal Financial, and if so, how?
~DubyaD: I used the 800-986-3343 number I found for on the GetHuman Principal Financial customer phone number page I was on: Principal Financial Customer Service Phone Number
GetHuman: And which of these common Principal Financial customer issues best describes the reason you wanted to talk to them?
(Shows ~DubyaD a list of common Principal Financial problems)
~DubyaD: "Update account information" was why I was trying to call.

~DubyaD's review of Principal Financial customer service

GetHuman: So how would you sum up your experience for GetHuman's Principal Financial customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DubyaD: Called during the start of tax season and still not a long hold. Very knowledgeable representative.
GetHuman: Let's quantify your experience contacting Principal Financial. On a scale of 1 to 5, how easy is it go get help on a Principal Financial problem?
~DubyaD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DubyaD: I'd give them a five out of five on communication.
GetHuman: And what about Principal Financial's ability to quickly and effectively address your problem?
~DubyaD: For that I would say five out of five.
GetHuman: And finally- any advice for other Principal Financial customers?
~DubyaD: Call them early in the day or late. Don't forget any personal or account information you might need for Principal Financial to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DubyaD taken from his Principal Financial customer service problem that occurred on October 21st, 2017.

Principal Financial

5.00 of 5 stars | 5 reviews

~DubyaD's Principal Financial Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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