Caribbean Cruise Line: This company is a SCAM and a CON---they LIE abo...
A Caribbean Cruise Line customer review by GetHuman user ~Bob from November 12th, 2017
Background on ~Bob's case
GetHuman: ~Bob - can you tell our other Caribbean Cruise Line customers when your case took place?
~Bob: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Caribbean Cruise Line, and if so, how?
GetHuman: And which of these common Caribbean Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Bob a list of common Caribbean Cruise Line problems)
~Bob: "Insurance claim" was why I was trying to call.
~Bob's review of Caribbean Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Caribbean Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bob: This company is a SCAM and a CON---they LIE about everything.*First off, they have an F with the BBB with over **** complaints:*http:**www.bbb.org*south-east-florida*business-reviews*vacation-certificate-and-voucher-promotion-services*caribbean-**cruise-line-in-fort-lauderdale-fl-*********ratingdetails*I purchased a cruise from them and all i have received are lies, deceptions, extra fees, and BS.*Have NOTHING to do with them.*Everything they have said about my vacation has been WAY WAY oversold and delivered very little.*Free hotel...yeah right...they put us up in a real dump instead of the hotel they said we would be in.*Free Meals...yeah right...puny little buffet...and the mandated gratuity and service charges were so high I should have *taken the family to Golden Corral instead.
GetHuman: Let's quantify your experience contacting Caribbean Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Caribbean Cruise Line problem?
~Bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bob: I'd give them a one out of five on communication.
GetHuman: And what about Caribbean Cruise Line's ability to quickly and effectively address your problem?
~Bob: For that I would say one out of five.
GetHuman: And finally- any advice for other Caribbean Cruise Line customers?
~Bob: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Caribbean Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bob taken from his Caribbean Cruise Line customer service problem that occurred on November 8th, 2017.